Skip to Content
Support & maintenance

Odoo Support & Maintenance in Morocco

An ERP is only as good as the quality of its day-to-day operation. Karizma delivers support and maintenance augmented by artificial intelligence, backed by contractual service commitments and our sovereign Karizma One platform. The goal: shorten resolution times, anticipate incidents and keep you focused on your core business.

Assess your setup

Support, the natural extension of integration

An Odoo integrator and publisher since 2013, Karizma does not stop at delivery: we run the solution. Our ~40 consultants know the business logic behind your developments, which radically changes the quality of support compared with a generic call centre.

Our setup combines contractual SLAs, application maintenance outsourcing (TMA) and AI tooling. To open and track your tickets, use the Support Portal.

AI serving resolution, not replacing it

  • Automatically qualify and route requests to the right expert
  • Suggest resolutions based on the history of similar incidents
  • Detect anomalies and weak signals before they turn into incidents
  • Speed up the drafting of documentation and standardised responses

The consultant stays in control: AI suggests, the expert validates. It is this complementarity that secures your production.

Clear service commitments

Good support can be measured. Our contracts are built on SLAs that define response and resolution times according to criticality. Application maintenance outsourcing (TMA) covers continuous evolution: fixes, version upgrades, functional enhancements and regulatory adaptations.

Maintenance becomes a controlled, predictable line item rather than one-off interventions you have to absorb.

Operated on a sovereign foundation: Karizma One

Support relies on Karizma One, our sovereign hosting platform. Containerised architecture: control over your data, reproducible environments and reliable updates, with backups, monitoring and built-in restore procedures.

Several channels to reach us quickly

  • The Support Portal — the recommended channel to open and track your tickets
  • The support@karizma.ma e-mail
  • WhatsApp: +212 666 46 45 56 for quick exchanges

Not yet a client and would like to assess a maintenance setup for your existing ERP? Write to us.

FAQ

Frequently asked questions

Not necessarily. We can take over the maintenance of an existing Odoo solution after an audit of your configuration and developments.

The service is operated on our sovereign Karizma One foundation, which prioritises data control and localisation. Decisions and validations remain human.

The SLA governs the times and quality of incident handling; the TMA covers the continuous evolution of the solution. The two are complementary.

The simplest way is the Support Portal, which ensures traceability. For emergencies, WhatsApp (+212 666 46 45 56) and support@karizma.ma remain available.

Yes, they are part of the TMA scope, planned to minimise the impact on your production and to secure your custom developments.

Let us take action

A project, a question, a scoping to secure? Our senior consultants get back to you quickly.

Book a meetingWhatsApp