Odoo TMA & assistance in Morocco: support, maintenance, unlimited bugfixing
Karizma looks after the support and maintenance of your Odoo ERP in Morocco: responsive assistance, unlimited bug fixing, enhancements and version upgrades. A system that simply works, not tickets you pay for.
Odoo maintenance with no nasty surprises
With the Karizma subscription, every bug that can be reproduced in production is fixed with no volume limit for as long as your subscription is active. You also benefit from enhancements, version upgrades and responsive support.
What Odoo support covers
Unlimited bug fixing
Every issue fixed, with no ticket counter.
User assistance
Answers to your day-to-day questions.
Enhancements
New requirements and improvements.
Version upgrades
Moving up to the latest Odoo versions.
Monitoring
Ongoing oversight of your ERP's health.
SLA
Committed response times and availability.
Odoo TMA: the four pillars of maintenance
Third-party application maintenance (TMA) for your Odoo goes far beyond fixing bugs. Karizma covers the four dimensions of professional maintenance, with a single point of contact.
Corrective
Production anomalies and incidents: diagnosis, fix, data repair when needed, then validation with your teams.
Evolutive
New fields, views, reports, workflows and automations: your Odoo keeps pace with your business processes.
Adaptive
Version upgrades, module compatibility, Moroccan regulatory changes (CNSS, VAT, DGI e-invoicing).
Preventive
Monitoring, backups, performance and security: detect before the outage rather than repair after.
Our response commitments
Every request is qualified and handled by priority. Contractual SLAs depend on your plan — this is our reference grid.
Channels: ticket portal, e-mail and phone · Business days 9am–6pm · Extended on-call per contract.
How a request is handled
You open a ticket
Through the client portal, by e-mail, or by phone for emergencies.
We qualify
Priority, scope and effort: you know who handles your request and by when.
We fix
The fix is developed and validated in a staging environment — never directly in production.
You validate
Controlled deployment, documentation updated, ticket closed with your sign-off.
Two ways to work with us
On-demand support
One-off interventions billed on time spent, for occasional needs. No commitment, with a quote before every intervention.
Karizma One subscription
Unlimited bugfixing, sovereign hosting in Morocco, 24/7 monitoring, daily backups and version upgrades included. The recommended plan for an ERP in production. Discover Karizma One
Already running Odoo? We take it over
A significant share of our TMA contracts covers Odoo systems deployed by other integrators. Takeover starts with a five-point audit: custom code quality, technical debt, security, performance and data integrity. You get an honest assessment and a costed stabilisation plan — only then does TMA start.
Versions covered: Odoo 12 to 19, Community and Enterprise. If your version is old, the takeover can include an Odoo migration to a supported version.
Odoo support in Morocco: your questions answered
Does Karizma provide Odoo support in Morocco?
Yes. Karizma provides support and application maintenance for your Odoo ERP in Morocco: assistance, unlimited bug fixing, enhancements and version upgrades.
What does unlimited bug fixing mean?
Every issue that can be reproduced in production is fixed with no volume limit for as long as your subscription is active. No tickets billed by the counter.
Does Odoo support include version upgrades?
Yes. The Karizma maintenance subscription covers Odoo version upgrades and enhancements to your configuration.
Do you offer an SLA on Odoo support?
Yes. Karizma commits to response times and an availability level, both formalised in a maintenance contract.
How much does Odoo maintenance cost in Morocco?
Maintenance is covered by a dedicated subscription, priced according to the scope and the number of users. Quotation issued after a scoping session.
Odoo TMA: further questions
Do you take over an Odoo deployed by another integrator?
Yes, it is a frequent case. Takeover starts with an audit of the existing system (code, security, performance, data), followed by a stabilisation plan. You stay in control at every step.
Which Odoo versions do you support?
Odoo 12 to 19, Community and Enterprise editions. For older versions we usually recommend a migration to a supported version, included in the takeover plan.
Does support cover custom-developed modules?
Yes. Custom modules — built by Karizma or inherited from another provider — enter the TMA scope after an audit.
In which languages is support provided?
French, Arabic and English, by Casablanca-based consultants who know your file.
What is the difference between TMA and one-off support?
One-off support handles an isolated request, billed on time spent. TMA is an ongoing contract with SLAs, a dedicated contact and — on the Karizma One plan — unlimited bugfixing. For an ERP in production, TMA is the right choice.
Go further
- Odoo integrator in Morocco — our full ERP integration offer
- Karizma One — sovereign hosting and unlimited bugfixing
- Odoo pricing in Morocco — licenses and project budget
- Odoo migration — change version or tool without loss
- Odoo training — make your teams autonomous
- Odoo accounting Morocco — CGNC, VAT and DGI filings