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AI & Automation

A chatbot that answers right — because it knows your ERP.

Disconnected chatbots recite scripts and exasperate your customers. Ours query your live data — orders, deliveries, invoices, stock — and know when to hand over to a human, with full context.

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350+ projects delivered · 20+ countries · since 2013

What slips through your fingers today

Three silent leaks the right chatbot plugs.

SALES · MARKETING

Leads that arrive at night… and leave

Forms unanswered until the next day, anonymous visitors leaving the site: every hour of waiting melts your conversion rate.

→ Leads qualified and created in the CRM, 24/7
CUSTOMER SERVICE

The same questions, a hundred times a day

Where is my order, what are your lead times, how do I return a product: your agents repeat themselves instead of handling real cases.

→ Repetitive queries absorbed, your teams on complex cases
MANAGEMENT

No trace, no learning

Conversations scattered across phone, email and messaging apps: impossible to know what your customers ask, or to improve the answers.

→ Every conversation traced, measured, leveraged

What the chatbot covers

One more channel to sell and serve — not a homepage gimmick.

  • Lead qualification — targeted questions, direct creation in the CRM
  • Dynamic FAQ — answers drawn from your up-to-date data and documents
  • Live tracking — orders, deliveries and invoices from the ERP
  • Appointment booking — synced calendars, automatic confirmations
  • Multichannel — website and WhatsApp, same brain
  • Traced human escalation — handover with context, full history
  • Multilingual — French, Arabic, Darija, English
  • Dashboards — volumes, contact reasons, satisfaction
  • Continuous improvement — answers refined under supervision
  • Security — controlled data perimeter, full logging

Also explore: Business AI agents → · RPA & Automation → · AI & Digital 360 Audit →

Why Karizma

A connected chatbot, not another script.

The difference between a gimmick and a sales channel is the data connection: our chatbots are plugged into your ERP, framed by guardrails defined at scoping, and supervised via Karizma One — AI credits included at activation.

✓ Plugged into your ERP data in real time✓ Traced human escalation — never an abandoned customer✓ AI included — credits granted via Karizma One

See a chatbot in action
Our method

A controlled framework, end to end.

1

Expert call (30 min, free)

A senior consultant — not a salesperson — qualifies your needs.

2

AI & Digital 360 Audit

Customer journeys mapped, use cases prioritized. 100% deductible from your project.

3

Structured implementation

Scope, guardrails and budget locked before we start.

4

Karizma One subscription

Chatbot supervised, refined and fixed continuously.

Scope, timeline and budget locked before we start — presented during the expert call.

Your questions about chatbots

A scripted chatbot follows a rigid decision tree; ours understands the question, queries your ERP data in real time and formulates a precise answer — order number, actual lead time, invoice attached. When a question falls outside its scope, it escalates cleanly.

It is handed over to your teams with the full history and customer context — nothing is lost, everything is traced in the ERP. Your agents take over in one click, and every escalation feeds continuous improvement.

A few weeks for a first useful scope — dynamic FAQ and order tracking — then progressive enrichment. Scope, timeline and budget are locked before we start, presented during the expert call.
And after go-live?

Hosted, supervised, fixed — via Karizma One.

Your chatbot lives on our sovereign platform: all-inclusive subscription, unlimited bugfixing, data in a sovereign environment, 99.9% SLA — and AI credits granted at activation.

Discover Karizma One →
Book an expert call — 30 min