How to choose an Odoo provider: the 10-criteria grid
Odoo is the same software for everyone. What separates a successful project from one that stalls is the integrator: how it scopes, develops, hosts, secures, documents and maintains — and what it owns once you are live. This page ranks no one. It gives you the ten criteria to review, each written as a question to ask in the meeting.
Apply the grid to every candidate — Karizma included. Our own answers, criterion by criterion, are further down.
Updated: August 2026
Why a grid and not a ranking
This page is published by Karizma, an Odoo integrator in Morocco — we say so upfront. Ranking our peers from our own website would be worth nothing to you. We would rather publish the grid we would use in your place, with the exact question to ask on each criterion and the answer that should worry you. One word on what is not in it: Odoo partner status. We explain below why that badge, so often put forward, says nothing about the ability to deliver.
The 10 criteria for choosing an Odoo integrator
The first one — the team — is the most structural, and the one nobody ever details. The other nine matter just as much.
The team and the disciplines it covers
Ask for the org chart, not the headcount. Six distinct roles must exist and be held by different people. If one person wears three hats, your project carries the risk: the day that person is on leave, firefighting or gone, everything stops.
Reachable client references
Not logos: names and phone numbers. Call two of them, including one who went through an incident — how it was handled will tell you more than ten testimonials.
Case studies validated by the publisher
A case study published on odoo.com goes through validation by Odoo and by the client named in it. That is the hardest signal to manufacture — and it has nothing to do with a partnership badge. How many does your candidate have?
Moroccan localisation already in production
CGNC chart of accounts, VAT, CNSS and DAMANCOM, DGI e-invoicing. The exact question: with how many clients is this live today — not on a roadmap.
Experience in your industry
An ERP for a packing station, an accounting firm or a property developer does not have the same core. Ask for three comparable projects, and what was specific in each.
Scoping method and deliverables
What do you receive before the first day of configuration? A written scope, target processes, a dated perimeter — or a quote and good intentions? Ask to see a real, anonymised scoping deliverable.
Support after Go-Live
Ticket channel, written response times, escalation, on-call. Who answers when payroll is blocked on the 27th of the month, and how fast? Ask to be shown the ticketing tool, not an e-mail address.
Migration track record
How many successful Odoo version upgrades? How many migrations from Sage, SAP or Excel? A failed migration costs more than the initial project — and it lands two years after signature.
Total cost transparency
Licences, integration days, hosting, annual maintenance — and above all what is not included. Ask for the three-year cost, not the project price.
What the contract says
Who owns the code developed for you? How do you get your data and your database back if you leave? Where is that data hosted, and under which jurisdiction? Reversibility is negotiated before signature, never after.
Why Odoo partner status is not in this grid
Odoo partnership is a subscription. On Odoo's partner pricing page, the Learning plan is shown with a "Buy now" button, and Official status is subscribed to directly online:
| Plan | Listed price | Odoo Enterprise commission |
|---|---|---|
| Learning Partner | $390 | 10% |
| Official — Ready | $1,950 | 10% |
| Official — Silver | $1,950 | 15% |
| Official — Gold | $1,950 | 20% |
Ready, Silver and Gold are not competence levels: they are commission tiers tied to the volume of licences resold. No audit of delivered projects is attached to them. A badge therefore measures an integrator's commercial performance with the publisher — not its ability to make your project succeed. Conversely, a case study published on odoo.com (criterion 03) requires a named client and validation by the publisher: that is a different thing, and considerably harder to obtain.
Source: odoo.com — Partner plans and pricing. Prices checked in August 2026.
Karizma put through its own grid
A grid you do not apply to yourself is worthless. Here are our answers, criterion by criterion — challenge them in the meeting.
Frequently asked questions
Put us through the grid
30 minutes to answer your ten criteria, with the org chart, reachable references and published case studies to back it up.
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