Karizma (the ERP integrator) helps the company (the customer) customize its ERP solution to meet its specific needs and requirements. Our main objective is to achieve a long-term collaboration.
The ERP integrator can ensure the software package is configured and customized by collaborating with the project stakeholders. The ERP system will support the business processes and workflows of the company. We guarantee that it meets the constraints and requirements of the organization.

Understanding the company’s needs

Karizma works with the company to gather information through scoping workshops on its business bricks. We listen to all the concerned company departments to understand how to configure the ERP. When the client decides to formalize the collaboration, we organize a kick-off meeting to remind the project’s context and objectives. We use the SCRUM method to designate the actors of the project and its management.

Configuring the ERP system

Our consultants work on developing the ERP system to meet all expectations once we complete the stage. It may involve setting up custom fields, reports and other specific functionality.

Develop custom integrations

Karizma helps the company develop custom integrations that allow the ERP system to work seamlessly with other applications and software systems.

Customer Acceptance

The acceptance consists of presenting the work to the client for validation and ensuring the overall development aligns with the specifications.

Training

After the validation of the delivered work, we organize training sessions to provide the collaborators of each business brick with the knowledge and to accompany them in their change management and the handling of the tool.

Production launch

A set of interactive workshops with the teams working on real cases concerning each business brick, putting into practice the knowledge acquired during the training sessions.

Assistance and technical support

It is part of the ERP integrator’s after-sales approach and computer maintenance. To request is made by sending a ticket or an e-mail to the support service address. It is to ask to solve and prevent possible technical problems of operation and maintenance.